1. Introduction
AltixDigital LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at https://www.altix.lol, when you communicate with our team, and when you use any of the computer systems design and related services we provide.
The website and the digital platforms described throughout this policy are designed, built, and maintained with the support of our developer, Altixs, who creates and operates the systems that power our online presence. We ask that you read this policy carefully so that you understand your rights and our practices. By using our website or services, you acknowledge that you have reviewed the practices described in this policy.
If you do not agree with any part of this policy, you may choose not to use our website or to limit the information you provide to us. We are always available to answer questions about how your information is handled, and our contact details are provided at the end of this document.
2. Who We Are
AltixDigital LLC is a professional services company operating in the Computer Systems Design and Related Services industry, which is part of the broader Professional, Scientific, and Technical Services sector. We design, integrate, and support computer systems, software platforms, cloud environments, and managed IT infrastructure for organizations of all sizes.
Our company is registered in the United States. Our principal business address is 1540 W Bravo Dr, Saratoga Springs - 84045-2014, United States (US). When this policy refers to AltixDigital LLC, we, us, or our, it refers to the entity that is responsible for the information described in this document and that acts as the controller of that information.
You can reach us by email at direct@altix.lol or by telephone at +17208009799. We welcome any inquiry related to privacy, data handling, or your rights under applicable law.
3. Scope of This Policy
This Privacy Policy applies to information that we collect through our website, through email and telephone communications, through our service engagements, and through any other interaction where this policy is referenced or made available to you.
This policy does not apply to information that we process strictly on behalf of a client in our capacity as a service provider. In those situations, the client remains responsible for its own privacy obligations, and the handling of that information is governed by the agreement we have with that client rather than by this policy.
This policy also does not cover the practices of third party websites that may be linked from our website. We encourage you to review the privacy policies of any third party services you choose to use.
4. Information We Collect
We collect several categories of information in order to operate our website and provide our services effectively. The information we collect can generally be divided into information you provide directly and information collected automatically.
Information you provide directly may include your name, your email address, your telephone number, your company name, your job title, and the content of any messages you send to us through our contact form or by email. It may also include project details, requirements, and any documents you share when you engage us for a project.
Information collected automatically may include your IP address, browser type and version, device type, operating system, referring website, pages you visit, the time and date of your visit, and other usage data. This information helps us understand how visitors use our website and allows us to improve the experience we provide.
We may also collect business information related to the services we deliver, such as technical environment details, integration points, and configuration data, but only to the extent necessary to perform the work you have asked us to complete.
5. How We Collect Information
We collect information in three primary ways. First, we collect information that you voluntarily submit to us, such as when you fill out our contact form, send us an email, call our team, or provide details during a project engagement.
Second, we collect information automatically through the use of cookies, server logs, and similar technologies when you interact with our website. These technologies help us understand website performance and visitor behavior in the aggregate.
Third, we may collect information from third party sources where permitted by law, such as publicly available business directories, service providers that help us understand website analytics, or partners that refer clients to us.
We only collect information that is relevant and necessary for the purposes described in this policy, and we make reasonable efforts to keep that information accurate and up to date.
6. How We Use Your Information
We use the information we collect for a variety of legitimate business purposes. Primarily, we use your information to respond to your inquiries, to provide the services you have requested, and to communicate with you about your project, your account, or your use of our website.
We use your information to operate, maintain, and improve our website and services. This includes analyzing usage patterns, diagnosing technical problems, and developing new features or offerings that may be relevant to our clients.
We use your contact information to send you administrative communications, such as confirmations, updates, and notices related to our services. With your consent where required, we may also send you information about services, events, or updates that we believe may be of interest to you. You may opt out of marketing communications at any time.
Finally, we use information to meet our legal and regulatory obligations, to protect the security and integrity of our systems, and to enforce our agreements and policies.
7. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we rely on the following grounds. We process information to perform a contract with you or to take steps at your request before entering into a contract. This covers information we need to deliver the services you have engaged us to provide.
We process information to pursue our legitimate interests, provided that those interests are not overridden by your rights and freedoms. Legitimate interests include operating and improving our business, securing our systems, and understanding how our website is used.
We process information with your consent where consent is required, such as for certain marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Finally, we process information as necessary to comply with a legal obligation, such as record keeping requirements, tax obligations, or a valid request from law enforcement or regulatory authorities.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your experience and to understand how visitors interact with our content. Cookies are small text files placed on your device that help us recognize your browser and remember certain preferences.
We use essential cookies that are necessary for the website to function properly. We may also use analytics cookies to understand website traffic and performance in an aggregated form, and preference cookies that remember choices you make while using the site.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of the website and some features may not work as intended.
We do not use cookies to collect sensitive personal information, and we do not sell any information collected through cookies. Where we use third party analytics, those providers process data on our behalf under agreements that restrict how the data may be used.
9. How We Share Information
We do not sell, rent, or trade your personal information to third parties. We share information only in the limited circumstances described below and only as necessary to operate our business and deliver our services.
We may share information with service providers who perform functions on our behalf, such as hosting, analytics, email delivery, payment processing, and technical support. These providers are authorized to use your information only as necessary to perform their functions for us and are bound by confidentiality obligations.
We may share information with professional advisers, such as accountants and lawyers, where necessary to obtain advice or to comply with legal obligations. We may also disclose information in response to a valid legal request, to protect our rights, to prevent fraud, or to ensure the safety of our systems and users.
In the event of a merger, acquisition, or sale of all or part of our business, information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purpose for which it was collected.
Information related to client engagements is typically retained for the duration of the engagement and for a reasonable period afterward to address any follow up questions, to meet our contractual obligations, and to comply with applicable record keeping requirements.
Marketing and inquiry information is retained only as long as it remains useful for communicating with you, and you may request deletion of that information at any time by contacting us using the details provided below.
When information is no longer needed, we delete or anonymize it in a secure manner. We may retain aggregated or anonymized data that cannot be linked back to you for analytics and business improvement purposes.
11. Data Security
We implement administrative, technical, and physical safeguards designed to protect the information we collect against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These safeguards are reviewed and updated as our systems and the threat landscape evolve.
Our technical safeguards include encryption of data in transit, access controls, secure authentication, network monitoring, and regular security assessments. Access to personal information is limited to team members and service providers who require it to perform their responsibilities.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information, and we encourage you to use caution when transmitting information online.
If we become aware of a security incident that affects your information, we will notify you and any relevant authorities as required by applicable law and will take reasonable steps to mitigate any harm.
12. International Data Transfers
AltixDigital LLC is based in the United States, and the information we collect is processed and stored primarily in the United States. If you access our website or services from outside the United States, your information may be transferred to, and processed in, the United States or other countries where our service providers operate.
These jurisdictions may have data protection laws that differ from the laws of your home country. By using our website or services and providing information to us, you understand and consent to the transfer of your information to the United States and its processing as described in this policy.
Where we transfer information across borders, we take reasonable steps to ensure that appropriate safeguards are in place and that the information continues to be protected in accordance with this policy and applicable law.
13. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the right to access the information we hold about you, the right to request correction of inaccurate information, and the right to request deletion of your information in certain circumstances.
You may also have the right to object to or restrict certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.
To exercise any of these rights, please contact us at direct@altix.lol or by telephone at +17208009799. We will respond to your request within the time frame required by applicable law and may need to verify your identity before fulfilling certain requests.
We will not discriminate against you for exercising any privacy right you may have under applicable law.
14. Privacy for Children
Our website and services are intended for a business audience and are not directed to children. We do not knowingly collect personal information from children under the age of sixteen, and we do not market our services to children.
If you are a parent or guardian and you believe that a child under your care has provided personal information to us, please contact us immediately. We will take steps to delete that information from our systems as quickly as possible.
If we become aware that we have inadvertently collected personal information from a child, we will delete that information promptly and take reasonable steps to prevent a recurrence.
15. Third Party Links and Services
Our website may contain links to third party websites, applications, or services that are not operated by AltixDigital LLC. This policy does not apply to those third party services, and we are not responsible for their privacy practices or content.
When you follow a link to a third party service, we encourage you to review the privacy policy of that service before providing any information. The inclusion of a link does not imply that we endorse the linked service or its practices.
We may also integrate third party tools, such as analytics providers, into our website. Those tools may collect information as described in their own policies, and we use them under agreements that limit how the information may be used.
16. Do Not Track Signals
Some web browsers offer a Do Not Track feature that sends a signal to websites indicating a preference not to be tracked across sites. Because there is no widely adopted standard for how websites should respond to these signals, our website does not currently respond to Do Not Track signals.
We do not engage in cross site tracking of your activity, and we do not sell your personal information. You may still control cookies and tracking through your browser settings as described in the section on cookies and similar technologies.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will update the last updated date at the top of this page and take reasonable steps to notify you of the changes.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Your continued use of our website and services after any changes to this policy will constitute your acceptance of the revised policy.
If a change to this policy materially affects how we use information that we have already collected, we will provide additional notice where required by law.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, we encourage you to contact us. We are committed to addressing your concerns in a timely and respectful manner.
You can reach us by email at direct@altix.lol, by telephone at +17208009799, or by writing to us at the following address: AltixDigital LLC, 1540 W Bravo Dr, Saratoga Springs - 84045-2014, United States (US).
Our website is available at https://www.altix.lol, where you can also find more information about our company and the services we provide.